Cancellation & Refund Policy

We understand that children, families and plans can change. If you need to change or cancel your Little Luxe Co booking, please contact us as soon as possible.

Changing your party date

If you contact us more than 7 days before your booked party date, we will happily move your booking to another available date at no additional charge.

Date changes within 7 days of your party are subject to availability and will be considered on a case-by-case basis.

A booking may be transferred to another available date once. Any further changes may be treated as a cancellation.

Cancelling your booking

If you choose to cancel:

More than 14 days before your party: full refund of your party hire and standard add-ons.
7 to 14 days before your party: 75% refund of your party hire and standard add-ons.
3 to 6 days before your party: 50% refund of your party hire and standard add-ons.
Less than 72 hours before your party: the hire payment is generally non-refundable because the equipment and date have been reserved specifically for your booking.

Where we are able to rebook your cancelled date, we may refund some or all of any cancellation amount retained, depending on the costs already incurred.

Refundable damage bond

Your $60 refundable damage bond is not a cancellation fee. If your booking is cancelled before the party kit is collected, the $60 bond will be refunded in full.

After your party, we refund the $60 bond once your kit has been returned on time and checked to confirm it is complete and undamaged, allowing for reasonable wear and tear. Reasonable deductions may apply for missing items, damage or additional cleaning, as explained in our Hire Terms.

How refunds are paid, including Afterpay

We process approved refunds, including damage bond refunds, through your original Shopify order to the original payment method. We will send you a refund confirmation when the refund has been issued.

Card payments: refunds are returned to the original payment card. The time it takes to appear depends on your bank or payment provider.

Afterpay payments: we issue the refund through Shopify and Afterpay applies it to your payment plan:

If instalments are still unpaid: Afterpay reduces or cancels the remaining instalments, starting with the final instalment. Any amount owed back to you after adjusting the plan is returned to the card(s) used for your Afterpay payments.
If all instalments have already been paid: including when your party takes place after your payment plan has finished, the refund is returned to the card(s) used to make your Afterpay payments.

For example, if a $111 final instalment is still unpaid, a $60 bond refund reduces that instalment to $51. If the payment plan has already been paid in full, the $60 is returned to your payment card(s).

Afterpay will email you to confirm the refund and any changes to your payment schedule. Where money is returned to a card, it can take up to 10 business days after processing to appear, depending on your financial institution. Continue to follow your Afterpay payment schedule until Afterpay confirms it has been updated.

Personalised or specially prepared extras

Some add-ons may include personalised, customised or specially purchased items. If these have already been ordered or prepared specifically for your booking, their cost may not be refundable. Any such conditions will be clearly identified before purchase.

If Little Luxe Co needs to cancel

In the unlikely event that Little Luxe Co cannot fulfil your booking, you will be offered an alternative available date or a full refund of all amounts paid, including your refundable damage bond.

Your consumer rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand consumer law.

If the goods or services we provide do not meet the guarantees required by law, your rights to a remedy apply regardless of the cancellation terms above.